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Customer Service Representative
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About MyOutDesk
MyOutDesk (MOD) is a global leader in providing Virtual Professionals (VPs) to top U.S. businesses since 2008. MOD Peru serves as our LatAm hub, delivering highly skilled, bilingual professionals who support clients across North America in sales, marketing, operations, and customer service. We're growing our team in Lima and seeking an experienced Inside Sales Agent (ISA) who thrives in fast-paced, goal-oriented environments.
Position Overview
As an Inside Sales Agent (ISA) at MOD Peru, you will work directly with U.S.-based clients to generate leads, qualify prospects, manage CRM pipelines, and support inbound/outbound sales initiatives. This role is ideal for bilingual professionals with strong sales experience, excellent communication skills, and a passion for driving measurable results.
Responsibilities
- Conduct outbound calls, emails, and SMS campaigns to generate and qualify sales leads.
- Manage CRM systems (HubSpot, Salesforce, or similar) to maintain accurate lead data and follow-up tracking.
- Set appointments and follow up with leads to support the client's sales team.
- Respond to inbound inquiries professionally and promptly.
- Execute scripts and sales workflows effectively, while personalizing communication to each prospect.
- Support marketing and sales campaigns, tracking KPIs and reporting results weekly.
- Collaborate with U.S. clients during U.S. business hours, providing daily updates and proactive communication.
- Language: Native or fluent Spanish and English (C1–C2 level) proficiency in speaking and writing.
- Experience: 3+ years in inside sales, telemarketing, customer service, or lead generation— preferably supporting U.S. or international clients.
- Education: Bachelor's degree in Business, Marketing, Communications, or a related field.
- Tech-Savvy: Proficient in CRM systems (HubSpot, Salesforce, Zoho), Google Workspace, Zoom, and Slack.
- Availability: Full-time, Monday to Friday, working U.S. business hours.
- Workspace: In-office, San Isidro (salary full-time, Up to 48 hours per week)
- Competitive monthly compensation based on experience.
- Private health insurance (Rimac EPS).
- Paid training and ongoing career development.
- Opportunity to work with U.S. clients and grow within MOD's global network.
- Modern, collaborative office environment using AI to enhance work performance.
If you are a motivated, bilingual professional ready to accelerate your sales career with international clients, apply now through LinkedIn, Indeed, or Workable. Please submit your CV in English, along with a short paragraph describing your sales experience and why you're the right fit for this role.
