Customer Experience Analyst

Encontrado en: Talent PE C2 - hace 7 días


Lima, Perú Lima Airport Partners A tiempo completo

Somos el operador del Aeropuerto Internacional Jorge Chávez. Nuestro propósito es brindar una experiencia de servicio única, simple y eficiente. Un aeropuerto que promueve el desarrollo para todos

¿Quieres unirte a un gran equipo?

Te invitamos a formar parte del proceso de selección para el puesto de: Customer Experience Analyst

¿Cuál es el objetivo del puesto?

Apoyar en elaboración de análisis de mercado, en la implementación de encuestas y estudios de comprensión del cliente, apoyar en la segmentación de clientes a los equipos de marketing, digitalización y experiencia del cliente. Apoyar en la ejecución de planes para cerrar brechas entre el diseño del customer journey y la realidad.

¿Cuáles son las funciones del puesto?

- Procesar datos sobre las preferencias de los clientes, la demografía, los hábitos de compra y las necesidades para identificar mejor el potencial del mercado y los factores que influyen en la demanda del producto.

- Realizar estudios y análisis de mercado para evaluar tendencias, reconocimiento de marca e identificar oportunidades para mejorar el marketing y CX para B2C y B2B.

- Brindar soporte de marketing y coordinar con proveedores para la implementación de materiales para la estrategia comercial de Real Estate y Retail, a través de diseño gráfico, presentaciones, video renders, etc.

- Analizar datos de clientes, las tendencias de compra, las respuestas de campaña, el tráfico web y la base de datos de clientes para evaluar la eficacia de los esfuerzos de marketing.

- Elaborar informes de comprensión del cliente para los directivos.

- Mejorar la experiencia del cliente al apoyar en la realización de proyectos de cierre de gaps en el custumer journey.

¿Qué perfiles buscamos?

- Profesional de la carrera de Marketing, Economía, Administración de Negocios o afin.

- Contar con experiencia en elaboración de encuestas, experiencia del cliente, manejo de estudios de investigación de mercado.

- Contar con inglés a nivel avanzado (hablado y escrito).

- Dominio de Ms Office a nivel avanzando.

 

Te invitamos a ser parte de la transformación cultural de LAP

**LAP es una empresa inclusiva, que respeta la diversidad y no hace ningún tipo de discriminación **



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