Speedcast | Engineer B Service Desk | lima
hace 2 semanas
- Investigate and troubleshoot Incidents relating to client services.
- Configuration of client’s services and associated equipment.
- Utilize Speedcast’s Incident Management Tool to log and update reported faults from clients.
- Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly.
- Utilize monitoring and reporting tools to identify and troubleshoot issues.
- Assist with ongoing maintenance and upgrade of Speedcast Infrastructure as needed.
- Encompass Speedcast’s values in everyday activities
- BA/BS Degree in Telecommunications, Computer Science or similar.
- Equivalent industry experience of 2+ years
- Hands-on experience of support with remote customers within a network support role
- Network/IP troubleshooting skills
- Experience in Satellite Technology i.e. RF Experience, iDirect, Gilat, Newtec, etc.
- GVF qualification
- Cisco certifications i.e. ICND or CCNA
- ITIL foundation certificate
- Solarwinds & Dataminer experience
- Service Now Experience
- Ability to manage workload in-line with standard operating procedures
- Strong analytical thinker
- Excel at solving problems
- Excellent communication skills in English
- Ability to pitch technical communications at an appropriate level
- Attention to detail and ability to work under pressure and meet critical deadlines
- Shows initiative, team player
- Must be customer focused
- Hands-on problem solver
- Passionate about delivering a first rate customer experience
- Ability to adapt to changing responsibilities and new developments
- Can effectively prioritize workload
- Ability to work independently with little direction
- Self-motivated and high energy
- Consistently demonstrate professional, positive, and approachable attitude and discretion in a multi-cultural environment
- Demonstrate sensitivity in handling confidential information.
- Our global presence – you get to work with clients and colleagues all over the world, in every continent Talented teammates – your co-workers are the best and brightest in the industry Industry leadership – be part of the latest advancements shaping the future of communications Ability to develop skills – work across departments to gain new skills and valuable experience Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field. Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system. Work on diverse projects – every day is different with our customers from a range of industries around the world
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