![OCC247 SAC](https://media.trabajo.org/img/noimg.jpg)
Francés - Inglés Customer Support Specialist
hace 2 semanas
Teamwork and fun are at the heart of our daily work. We are a global outsourced service company. Offering customer service agents, training, consulting, and technology tools implementation.
This time we are looking for a Bilingual Customer Support Specialist - SaaS to join our team
Key Responsibilities
- Troubleshooting technical issues and helping customers navigate our software.
- Continually learning about our product to provide appropriate guidance to customers
- Report customer feedback to suggest and influence product development
- Manage Level 1 requests and followup on Level 2 and 3 to relevant dev departments until their resolution
- Create and update knowledge articles and videos to ease customers' journey into the product.
- Documenting all customer interactions and details of inquiries, comments, complaints, and actions taken in our CRM system.
- Identifying and escalating priority issues to the Customer Service Manager or appropriate internal team.
Mandatory requirements
- Excellent command of French and English.
- Techsavvy and 2+ years of experience in customer service for a B2B Saas.
Requirements:
- You have work experience with Hubspot and Jira.
- Excellent communication and interpersonal skills.
- A strong understanding of the SaaS business model, with willingness to continuously learn and participate to product development
- Basic technical troubleshooting skills.
- Ability to handle customer complaints and difficult situations with patience and professionalism.
- Proficiency with CRM software and ticketing systems.
- Strong problemsolving skills and the ability to multitask, prioritize, and manage time effectively.
Your benefits:
- Home office
- You will only work 4 days a week and do 40 work hours per week
- After a probation period you will enjoy benefits from planilla.
- We actively seek proactive individuals eager to foster their career growth within our organization.
Furniture needed for home office:
- At least an i3 processor (PC or laptop)
- At least 8 gig Ram (PC or laptop)
- Windows 10 or higher
- USB Headset with mic
- Good internet connection and speed
Job information:
- Full time position.
- Schedule:
- Friday: from 10 a.m. to 7 p.m.
- Saturday: from 5 a.m. to 5 p.m. (Flexibility to start 1 hour earlier or later)
- Sunday: from 5 a.m. to 5 p.m. (Flexibility to start 1 hour earlier or later)
- 4th day: Monday from 10 a.m. to 7 p.m. or Thursday from 10 a.m. to 7 p.m.
- Monthly Salary: night shift surcharge + bonus on performance (total salary can be up to 3500 after 6 months of experience in the job position)
- Starting date :5th of February
- Length of contract: 3 months renewable
Tipo de puesto:
Tiempo completo
Salario:
S/.2, S/.3,500.00 al mes
Experiência:
- Servicio al cliente: 2 años (Deseable)
Idioma:
- Inglés (Obligatorio)
- Francés (Obligatorio)
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