Patient Support Specialist
hace 13 horas
We are seeking a highly skilled and motivated Patient Support Specialist to join our team at Golan SPA.
About the RoleThe Patient Support Specialist will be responsible for scheduling appointments, managing phone lines, handling customer service needs, and resolving patient escalations. This role requires effective communication, multitasking, problem-solving, and organization skills.
Responsibilities:- Scheduling appointments in electronic medical records (EMRs)
- Managing high-volume phone lines for office calls from patients
- Handling phone and email customer service needs
- Resolving patient escalation calls and emails using problem-solving and resolution skills
- Sending appointment reminders via text, email, or call reminders through ZohoDesk or ZohoVoice applications
- Sending medical records as necessary to payers and referrals
- Work experience in customer service in US companies, preferably in a company related to the US healthcare system
- Effective communication skills
- Multitasking skills
- Problem-solving and organization skills
- Ability to take initiative on tasks
- Fluency in English (C1) and excellent written and verbal communication skills
- Availability to work 5 days per week with 2 aleatory rest days
- Knowledge of G-Suite, Slack, and Jira (desired)
- Knowledge of the US healthcare system (desired)
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. In addition to competitive salaries, this role includes full-time employment, unlimited vacation days, EPS healthcare coverage, AFP retirement plan, and computer and accessories provided by the company.
About Golan SPAGolan SPA is a Peruvian company that offers telehealth support solutions. We have a relatively flat organizational structure, encouraging employees to bring ideas to the table and make things happen. Our core values include Autonomy, Competence, and Belonging, making us an attractive employer for those who value empowerment and support.
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