Client Success Lead

hace 7 días

Lima, Perú Pro Coffee Gear A tiempo completo

**Job Title: Client Success Lead**

**Location: Remote (Global)**

**Company: Pro Coffee Gear**

Pro Coffee Gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive Client Success Lead to join our team. This remote role is integral to our company's growth and client satisfaction, involving various business-critical functions.

**Responsibilities**:

- Quote and Invoice Creation: Generate quotes and invoices for customers through Shopify, QuickBooks, and other sales channels, ensuring accuracy and timely delivery.
- Client Success: You'll handle queries from clients about their equipment, coordinating professional installation, and addressing any operational issues. This role will require you to work closely with our aftersales lead to ensure top-tier client service.
- Shipping, Damage & Returns Management: Oversee shipping logistics and coordinate claims related to damages and returns. You'll manage communication with our clients about these issues and ensure appropriate actions are taken promptly.
- Aftersales Orders: Post-purchase, you'll assist clients with subsequent orders of related items such as parts, filters, and accessories. This will involve some research and coordination for items not listed on our website.
- Process Improvement: With a unique view of recurring activities, you'll be able to suggest automation and streamlining opportunities to increase efficiency within the company.

Qualifications:

- Experience in client-facing roles, with a proven track record of exceeding customer satisfaction goals.
- Strong communication and interpersonal skills.
- Ability to handle complex logistics and operations tasks.
- Proactive problem-solving abilities.
- Familiarity with the e-commerce sector, particularly Shopify and QuickBooks, would be beneficial.
- Knowledge of coffee equipment and industry is a plus.

Please note: All applicants must submit their CV in English. CVs in other languages will automatically be disqualified.

At Pro Coffee Gear, we believe in the strength of diversity and equal opportunities for all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Client Success Strategist

    hace 3 días

    Lima, Perú Adwise Corporate Advisory A tiempo completo

    Your RoleYou will cultivate and manage relationships with a portfolio of existing clients, identifying opportunities to expand service offerings and drive client success. Proactively develop and execute strategies to generate new business leads and expand our client base within the region.Cultivate and manage relationships with existing clients to expand...

  • Customer Success Executive

    hace 11 horas

    Lima Metropolitana, Perú Mastercard A tiempo completo

    Job DescriptionThe Customer Success Executive at Mastercard will lead projects, cross-functional initiatives, and complex negotiations with customers. This role requires strong financial acumen, ability to develop business cases, and experience executing and managing sales strategies.

  • Client Success Manager

    hace 2 semanas

    Lima, Perú Trustonic A tiempo completo

    Company Description We’re looking for a **Client Success Manager** to join our expanding Americas Sales and Business Development team. Based in Lima, Peru, Mexico City or Lakeland, Florida you will be part of a team responsible for scaling Trustonic’s large, enterprise clients in the Americas and driving revenue growth. Travel is expected to represent a...

  • Customer Success Executive, Startup América Latina

    hace 3 semanas

    Lima, Perú AIRA A tiempo completo

    **Descripción empresa**: **Funciones del cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...

  • Customer Success Lead

    hace 2 días

    Lima Metropolitana, Perú Givaudan A tiempo completo

    The Client Relationship Manager RoleAs a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with key clients.You will identify business opportunities and develop accounts strategies to drive growth and revenue.Your Key ResponsibilitiesIdentify business opportunities and develop accounts strategies.Work...

  • Customer Success Executive, Startup América Latina

    hace 4 semanas

    Lima, Perú AIRA A tiempo completo

    **Descripción de la Empresa**: **Descripción Funciones del Cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los...

  • Customer Success Executive, Startup América Latina

    hace 3 semanas

    Lima, Perú AIRA A tiempo completo

    **Descripción empresa**: **Funciones del cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...

  • Customer Success Executive, Startup América Latina

    hace 1 semana

    Lima, Perú AIRA A tiempo completo

    **Descripción empresa**: **Funciones del cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...

  • Student Success Manager

    hace 2 semanas

    Lima, Perú ANBROUSS Consultores A tiempo completo

    **REQUISITOS** - Titulado en las carreras de Psicología, Administración, Recursos Humanos - Amplia experiência en Gestión y manejo de equipos 4 años como mínimo - Estudios de post grado en desarrollo de habilidades blandas - Solidos conocimientos en coaching 4 años de experiência en el rubro de educación **Funciones** 1. Conversar periódicamente...

  • Client Success Executive

    hace 7 días

    Lima Metropolitana, Perú Hyland A tiempo completo

    **Join Our Team:**As a Client Success Executive at Hyland, you will play a crucial role in developing and maintaining relationships with existing customers. Your primary focus will be on achieving sales revenue targets while ensuring customer satisfaction.Main Responsibilities:Develop Relationships: Develop and maintain strong relationships with existing...

  • Client Success Manager

    hace 1 semana

    Lima, Perú Bionic Talent A tiempo completo

    **About the Client**: Our client is a digital marketing agency specializing in providing digital marketing services to home services businesses across the USA. They are seeking an experienced Client Success Manager to join their team. **About the role**: **Professional fluency in English is essential.** **Experience in digital marketing agencies is...

  • Irrigation Infrastructure Lead

    hace 9 horas

    Lima, Perú Mace A tiempo completo

    Project Lead - Water Resources OperationsMace is looking for an experienced project lead to join our team on a major water resources project in Peru. As Project Lead, you will be responsible for overseeing all aspects of the project, from planning to delivery.The successful candidate will have a strong background in project management, with experience...

  • Web Development Team Lead

    hace 3 días

    Lima, Perú Scotiabank A tiempo completo

    About the Client: Our client is a highly respected full-service digital marketing agency based in San Diego, USA. They specialize in delivering comprehensive digital solutions that drive business growth and success. As their trusted partner, we seek an exceptional Web Development Team Lead to join their team and play a key role in shaping their digital...

  • Client Success Manager

    hace 3 semanas

    Lima, Perú Bionic Talent A tiempo completo

    **About the Client**: Our client is a digital marketing agency specializing in providing digital marketing and SEO services to small businesses and startups across the USA. They are seeking an experienced Client Success Manager to join their team. With a focus on driving growth and maximizing ROI for their clientele, they are committed to excellence and are...

  • Customer Success Project Manager

    hace 2 semanas

    Lima, Perú ATOM CHAT S.A.S A tiempo completo

    **Atom Chat** es una plataforma SaaS B2B especializada en Comercio Conversacional a través de Whatsapp, impulsada por inteligencia artificial que permite a las empresas maximizar sus ventas digitales al mismo tiempo que les permite integrar y mejorar radicalmente sus puntos de contacto con los clientes. **Descripción del Puesto** El equipo de **Customer...

  • Director of Client Growth

    hace 3 días

    Lima, Perú Doo Group A tiempo completo

    Director of Client Growth: Drive Business InnovationDoo Group is a global leader in financial services and FinTech innovations, committed to delivering cutting-edge solutions that empower clients worldwide. As a Director of Client Growth, you will play a critical role in shaping our future success. About the PositionYou will be responsible for building and...

  • Customer Success Expert

    hace 2 días

    Lima Metropolitana, Perú Llamabara A tiempo completo

    About LlamabaraWe are a leading provider of innovative software solutions, dedicated to empowering businesses across Latin America. Our mission is to deliver exceptional customer experiences, driving long-term growth and success.The RoleWe are seeking a highly skilled Customer Success Officer to join our team in Latin America. As the primary point of contact...

  • Area Sales Manager Team Lead

    hace 2 semanas

    Lima, Perú Regus A tiempo completo

    **Area Sales Manager Team Lead** **Why join us?** - **You can lead a revolution**. The way in which we think about workspace and how we work is changing. We are helping to transform the working experience for millions of people. This is a revolution and you can lead it. - **Do you have what it takes to succeed?** The role of a Lead Area Sales Manager is...

  • Customer Success Officer

    hace 2 días

    Lima Metropolitana, Perú Llamabara A tiempo completo

    As a Customer Success Officer, you will be the primary point of contact for our clients across Latin America, ensuring they derive maximum value from our products and services.You will play a vital role in fostering strong relationships, understanding customer needs, and driving client satisfaction.Build and maintain strong, long-lasting relationships with...

  • Customer Success Manager – SaaS

    hace 3 días

    Lima Metropolitana, Perú Scale Up Recruiting Partners A tiempo completo

    Hi there We are Scale Up and our client is looking for a Customer Success ManagerAbout the CompanyOur client is an innovative SaaS startup focused on helping businesses optimize their pricing strategies through live price testing. Their platform allows companies to easily run pricing experiments on their websites without the need for complex engineering...