Client Success Lead

hace 3 meses


Lima, Perú Pro Coffee Gear A tiempo completo

**Job Title: Client Success Lead**

**Location: Remote (Global)**

**Company: Pro Coffee Gear**

Pro Coffee Gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive Client Success Lead to join our team. This remote role is integral to our company's growth and client satisfaction, involving various business-critical functions.

**Responsibilities**:

- Quote and Invoice Creation: Generate quotes and invoices for customers through Shopify, QuickBooks, and other sales channels, ensuring accuracy and timely delivery.
- Client Success: You'll handle queries from clients about their equipment, coordinating professional installation, and addressing any operational issues. This role will require you to work closely with our aftersales lead to ensure top-tier client service.
- Shipping, Damage & Returns Management: Oversee shipping logistics and coordinate claims related to damages and returns. You'll manage communication with our clients about these issues and ensure appropriate actions are taken promptly.
- Aftersales Orders: Post-purchase, you'll assist clients with subsequent orders of related items such as parts, filters, and accessories. This will involve some research and coordination for items not listed on our website.
- Process Improvement: With a unique view of recurring activities, you'll be able to suggest automation and streamlining opportunities to increase efficiency within the company.

Qualifications:

- Experience in client-facing roles, with a proven track record of exceeding customer satisfaction goals.
- Strong communication and interpersonal skills.
- Ability to handle complex logistics and operations tasks.
- Proactive problem-solving abilities.
- Familiarity with the e-commerce sector, particularly Shopify and QuickBooks, would be beneficial.
- Knowledge of coffee equipment and industry is a plus.

Please note: All applicants must submit their CV in English. CVs in other languages will automatically be disqualified.

At Pro Coffee Gear, we believe in the strength of diversity and equal opportunities for all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


  • Customer Success Lead

    hace 7 meses


    Lima, Perú KSR Talent A tiempo completo

    **Descripción**: Importante empresa retail se encuentra en busqueda de un Customer Success Lead para que cumpla las siguientes funciones: - Facilitar la ejecución oportuna y precisa de la gestión de pedidos, gestión de devoluciones y reportes para el portafolio definido para lograr los objetivos de ingresos y rentabilidad, mientras se adhiere a las...


  • Lima, Perú AIRA A tiempo completo

    **Descripción empresa**: **Funciones del cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...


  • Lima, Perú EnerGym A tiempo completo

    **Salary**: $1,000 per month **Hours**: 8 hours per day **Work Arrangement**: Hybrid model with **3 days remote** and **2 days in-office** **Payment**:Payment will be made via **PayPal** **About Us** We specialize in providing comprehensive software solutions for fitness centers and gyms. Our platform enables gym owners to streamline their operations,...


  • Lima, Perú CompuTrabajo - PE - Lead A tiempo completo

    Empresa líder en el sector Retail busca un profesional para gestionar presupuestos publicitarios y optimizar campañas en plataformas de pago.Descripción del cargo  Educación mínima: Universitario5 años de experienciaSobre la empresaCompuTrabajo - PE - Lead se encuentra en búsqueda de un FACILITY MANAGER con dominio del idioma INGLÉS AVANZADO, así...


  • lima, Perú CompuTrabajo - PE - Lead A tiempo completo

    Importante empresa del sector - Lima, Lima Descripción de la oferta A convenir Contrato a Plazo Indeterminado Tiempo completo Híbrido presencial teletrabajo Requerimientos Educación mínima: Universitario 5 años de experiencia Descripción del puesto Empresa líder en el sector Retail, donde simplificamos y disfrutamos más la vida, nos encontramos en...


  • Lima, Perú Voice123 A tiempo completo

    Customer Success Associate - Full time remote We're crafting the future of the voice-over industry and were currently looking for a full-time Customer Success Associate who'll help look after Voice123's global user base of voice actors and clients! So, are you comfortable working in a highly-efficient and fast-paced technology environment? Then this is a...


  • Lima, Perú Dynatrace A tiempo completo

    **Company Description** As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You...


  • Lima, Perú Regus A tiempo completo

    **Area Sales Manager Team Lead** **Why join us?** - **You can lead a revolution**. The way in which we think about workspace and how we work is changing. We are helping to transform the working experience for millions of people. This is a revolution and you can lead it. - **Do you have what it takes to succeed?** The role of a Lead Area Sales Manager is...


  • Lima, Perú Course A tiempo completo

    About the OpportunityWe are seeking a highly skilled Lead Project Coordinator to join our team at Mace, a leading construction company. This is an excellent opportunity for a motivated individual to take on a challenging role and contribute to the success of our projects.Job SummaryThe Lead Project Coordinator will be responsible for coordinating multiple...


  • Lima Metropolitana, Perú Llamabara A tiempo completo

    As a Customer Success Officer, you will be the primary point of contact for our clients across Latin America, ensuring they derive maximum value from our products and services. You will play a vital role in fostering strong relationships, understanding customer needs, and driving client satisfaction. 1. Build and maintain strong, long-lasting relationships...

  • Customer Success

    hace 7 meses


    Lima, Perú Silabuz A tiempo completo

    Silabuz es una plataforma que conecta a la persona ideal con el puesto de trabajo a través de un proceso automatizado ágil y escala potenciado por inteligencia artificial. Somos una startup en crecimiento ágil y en crecimiento que necesita talento comprometido con nuestro propósito en Lima, Perú. **Funciones del cargo**: - **Gestión de Customer...


  • Lima, Perú ENGINEERINGUK A tiempo completo

    The EngineeringUK organization seeks a seasoned Regional Retail Customers Success Manager, responsible for driving sustained growth in assigned customer accounts. This role requires a strategic thinker with excellent relationship-building skills and commercial acumen to optimize sales, revenue, and profitability targets.About the RoleLead cross-functional...


  • Lima, Perú CompuTrabajo - PE - Lead A tiempo completo

    Descripción del PuestoSomos CompuTrabajo - PE - Lead, una empresa líder en la industria de soluciones de tecnología, y estamos buscando a un profesional calificado para ocupar el puesto de Lider en Servicio al Cliente y Gestión de Reclamos.Nuestro equipo está comprometido con la excelencia y la satisfacción del cliente, y estamos buscando a alguien que...


  • Lima, Perú Neo Consulting A tiempo completo

    **Practicante Profesional de Customer Success** Resumen del Puesto: Este puesto ofrece la oportunidad de contribuir al éxito de proyectos estratégicos, participar en la planificación y ejecución de eventos, brindar apoyo táctico en acciones de marketing, y colaborar en la definición de estrategias de contenido para sectores específicos. Además,...


  • Lima, Perú Thermo Fisher Scientific A tiempo completo

    **Operations Strategy Lead** Roles and responsibilities for the overall success of the proposal development process within the Operational Strategy Unit; from RFP receipt through client decision. - Provides leadership and ownership of operational strategies, bid defense hand=off, and accountability for all related operational proposal deliverables,...

  • Engagement Lead

    hace 6 meses


    Lima, Perú Improvado A tiempo completo

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Francisco, with teams across 25 countries, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...


  • Lima, Perú Apurata A tiempo completo

    Únete al equipo Apurata/aCuotaz, una empresa dinámica, diferente, que escucha y aprende de sus colaboradores. Nuestra misión es ayudar a millones de peruanos a acceder a mejores productos financieros y hemos armado un excelente ambiente de trabajo para continuar nuestro crecimiento. Nuestra empresa esta respaldada por el prestigioso fondo de inversión...


  • Lima, Perú ICON Plc A tiempo completo

    Site Identification Lead ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development At ICON, it’s our people that set us apart. Our diverse teams enable...


  • lima, Perú CompuTrabajo - PE - Lead A tiempo completo

    Somos una importante organización del sector salud, y nos encontramos en la búsqueda de profesionales para ocupar el puesto de Jefe de Atención al Cliente y Reclamos . Requisitos: Egresada de Ciencias de la comunicación, Administración hotelera o carreras afines. Experiencia mínima de 3 años en puestos similares de preferencia en el sector salud....


  • Lima, Perú Silabuz A tiempo completo

    **Funciones del cargo**: El Customer Success Manager es el responsable de garantizar que los clientes alcancen sus objetivos utilizando el software, brindando una experiência excepcional a través de la orientación, apoyo y construcción de relaciones sólidas. **Funciones y Responsabilidades**: - **Actuar como Representante de la Empresa**:Representar...