Customer Care Specialist

hace 3 días


Lima, Perú PST A tiempo completo

At PST, we are seeking a highly motivated and communicative assistant to support our team in customer management. This role offers the opportunity to work in a dynamic, international environment.

Responsibilities
  • Customer Care: Creating tickets and resolving customer cases.
  • Customer Communication: Providing comprehensive, seamless customer support from start to finish.
  • Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
  • Scheduling Appointments: Arranging and organizing appointments and documenting their content.
  • Enterprise Resource Planning System: Creating, from offers up to invoices, from an ERP-System.

Additionally, this role involves:

  • Process Documentation
  • Workflow management
  • Marketing/Social Media

Qualifications include:

  • Bachelor degree in any related discipline.
  • 5 plus years experience in a similar role
  • Experience in sales, marketing, or customer service
  • Strong organizational skills
  • Ability to work efficiently in a fast-paced environment
  • Fähigkeiten in Projektmanagement und Koordination
  • Must be able to work Central European Time (CET)

The ideal candidate should have:

  • Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc)
  • Familiarity with working in an ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)
  • Experience with LLM (Large Language Models) - Be able to use it and create prompts and understand the output.
  • Professional communication skills
  • Strong attention to detail
  • Experience / Exposure in eCommerce
  • Very good and confident English skills, both written and spoken
  • Flexible, Independent, and ability to work in a team

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