Customer Care Specialist
hace 3 días
At PST, we are seeking a highly motivated and communicative assistant to support our team in customer management. This role offers the opportunity to work in a dynamic, international environment.
Responsibilities- Customer Care: Creating tickets and resolving customer cases.
- Customer Communication: Providing comprehensive, seamless customer support from start to finish.
- Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
- Scheduling Appointments: Arranging and organizing appointments and documenting their content.
- Enterprise Resource Planning System: Creating, from offers up to invoices, from an ERP-System.
Additionally, this role involves:
- Process Documentation
- Workflow management
- Marketing/Social Media
Qualifications include:
- Bachelor degree in any related discipline.
- 5 plus years experience in a similar role
- Experience in sales, marketing, or customer service
- Strong organizational skills
- Ability to work efficiently in a fast-paced environment
- Fähigkeiten in Projektmanagement und Koordination
- Must be able to work Central European Time (CET)
The ideal candidate should have:
- Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc)
- Familiarity with working in an ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)
- Experience with LLM (Large Language Models) - Be able to use it and create prompts and understand the output.
- Professional communication skills
- Strong attention to detail
- Experience / Exposure in eCommerce
- Very good and confident English skills, both written and spoken
- Flexible, Independent, and ability to work in a team
-
Customer Care Support
hace 2 semanas
Lima, Perú PST A tiempo completoPST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.Responsibilities: • Customer Care: Creating tickets and resolving customer cases. • Customer Communication: Providing comprehensive, seamless customer support...
-
Customer Care Support
hace 3 días
Lima, Perú PST A tiempo completoPST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.Responsibilities: • Customer Care: Creating tickets and resolving customer cases. • Customer Communication: Providing comprehensive, seamless customer support...
-
Customer Care Support
hace 3 días
Lima, Perú PST A tiempo completoPST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.Responsibilities: • Customer Care: Creating tickets and resolving customer cases. • Customer Communication: Providing comprehensive, seamless customer support...
-
Customer Care Support
hace 1 día
Lima, Perú Pst A tiempo completoPST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management.It offers the opportunity to work in a dynamic, international environment.Responsibilities: • Customer Care: Creating tickets and resolving customer cases.• Customer Communication: Providing comprehensive, seamless customer support from...
-
Customer Care Analyst
hace 1 semana
Lima, Perú Pluxee A tiempo completoPluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as...
-
Customer Service Specialist
hace 1 semana
Lima, Perú Aerial Optic A tiempo completo**I CARE** , Integrity, Commitment, Advocacy, Respect, Excellence. To some, these may be mere words, remnants of a time when companies embraced their history and delivered on their promises. At Aerial Optic, LLC we live these Core Values every day. **Position Description**: The Customer Service Specialist will interact with the company’s customers by...
-
Global Customer Care Representative
hace 23 horas
Lima, Perú Pst A tiempo completoWe are looking for a skilled customer care representative to join our team at PST.The successful candidate will be responsible for supporting our customers through various channels, including ticketing systems and phone calls.The ideal candidate will have a bachelor's degree in a related field, 5+ years of experience in customer service, and proficiency in...
-
Customer Relations Specialist
hace 3 semanas
Lima, Perú BRIYA PERU SAC A tiempo completoEn Briya estamos en búsqueda del mejor talento para cubrir la posición de Customer Relations Specialist **Responsibilities**: - Answer incoming phone calls and provides the best feedback to the customer - Communicates with customers through various channels - Acknowledges and resolves customer complaints or confusion - Keeps record of customer...
-
Vision Care Sales Specialist
hace 1 semana
Lima, Perú Alcon Pharmaceutical del Peru S.A A tiempo completo**Vision Care Sales Specialist** Descripción de puesto **Representante de Ventas**: **Rol**: Generar la demanda de los productos promovidos a través de la capacitación al ECP así como las venta de productos y/o servicios con sólidos argumentos a clientes potenciales. Deberá de realizar análisis de costo-beneficio de clientes existentes y potenciales...
-
Customer Support Specialist
hace 3 días
Lima, Perú Bionic Talent A tiempo completo**About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...
-
Customer Support Specialist
hace 1 semana
Lima, Perú Archstone LATAM A tiempo completo**Customer Support Specialist** Dealius is the industry leader within CRE Tech providing an enterprise-based solution for commercial real estate brokerages to manage transactions, back-office and create a seamless and paperless platform for managing cashflows and key business drivers. **Here’s what you’ll be doing**: - Work with the service team to...
-
Lima, Perú Prometeo Talent A tiempo completoWe are currently hiring an Customer **Onboarding Specialist** to join our **Sales Department.** The purpose of this role is to ensure a successful onboarding for new clients as they transition from prospective customer to paying customer. This is the most important phase of the customer lifecycle, and the **Customer** **Onboarding Specialist** is...
-
Analista Senior de Proyectos Digitales
hace 1 semana
Lima, Perú TOP PRO HUNT A tiempo completoPor encargo de nuestro cliente, importante multinacional del sector de consumo masivo, nos encontramos en la búsqueda de un Analista Senior de Customer Care - Proyectos Digitales. ¡Si te sientes listo para asumir nuevos retos en el desarrollo del journey digital y la experiência del consumidor, no dudes en postular! **Funciones**: - Comunicación con...
-
Customer Success Specialist
hace 3 días
Lima, Perú Jules A tiempo completo**Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...
-
Supervisor Sr Customer Care
hace 4 semanas
Lima Metropolitana, Perú DHL Germany A tiempo completoEn DHL Express, nuestro propósito es "Conectar a las personas, mejorar vidas". Somos la empresa más internacional del mundo, "la gran máquina amarilla", como nos encanta llamarla. Específicamente en nuestra región de América Central y del Sur, cubrimos 15 países, desde el Parque Nacional Tikal en Guatemala, hasta Ushuaia en Tierra del Fuego -...
-
Assistant to Customer Management Team
hace 3 días
Lima, Perú PST A tiempo completoPST.AG is seeking a highly skilled and organized individual to join our customer management team as an assistant. In this role, you will provide exceptional customer care services, ensuring that our clients receive prompt and seamless support.Key ResponsibilitiesCustomer Care: Create and resolve tickets, providing comprehensive support to our...
-
Transportation Systems Specialist
hace 6 días
Lima Metropolitana, Perú Autoridad de Transporte Urbano para Lima y Callao A tiempo completoKey ResponsibilitiesThe Mobility Specialist will analyze transportation data, manage global mobility initiatives, provide excellent communication and customer service, and oversee corporate relocations.
-
Lima Metropolitana, Perú Solvo Global A tiempo completo¿Buscas formar parte de un equipo dinámico y en crecimiento? En Solvo tenemos la oportunidad perfecta para ti Estamos en la búsqueda de un(a) Benefit Sales Support Specialist/Direct Care – CSR que se convierta en la voz y el respaldo de nuestros clientes, garantizando una experiencia de atención excepcional.¿Qué harás en este rol?1. Gestionar y...
-
Francés - Inglés Customer Support Specialist
hace 5 días
Lima, Perú OCC247 SAC A tiempo completoOCC247 is an international company focused on Customer Experience. Teamwork and fun are at the heart of our daily work. We are a global outsourced service company. Offering customer service agents, training, consulting, and technology tools implementation. This time we are looking for a Bilingual Customer Support Specialist - SaaS to join our team! **Key...
-
Customer Support Specialist
hace 1 día
Lima, Perú Pst A tiempo completoPST is seeking a highly motivated and communicative assistant to support our team in customer management.Our ideal candidate will have excellent communication skills, be able to work efficiently in a fast-paced environment, and possess strong organizational skills.The successful applicant will be responsible for creating tickets, resolving customer cases,...