Customer Experience Leadership Position

hace 7 días


Lima Metropolitana, Perú Banyan Software A tiempo completo

Banyan Software's mission is to acquire, build, and grow great enterprise software businesses that serve specialized vertical markets. We are a recognized leader in the industry, driven by a 'buy and hold for life' strategy. As a Call Center Manager, you will play a crucial role in leading our local team, based in Peru, and contributing to our success.

Responsibilities

This position involves developing and maintaining call center operational strategies, managing system performance, resolving problems, and preparing action plans to address issues. You will also be responsible for recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees, administering scheduling systems, and communicating job expectations.

Key Performance Indicators:
  • Meet call center financial objectives by estimating requirements, preparing budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Deliver high-quality coaching and training to Supervisors and Lead Agents, focusing on enhancing sales and quality performance.
  • Ensure Agents and supervisors meet individual sales targets, hit coaching targets, maximize productivity, and report management information highlighting areas for improvement.


  • Lima, Perú Intrepid Experience A tiempo completo

    About the JobWe're seeking an experienced Reservations Coordinator to join our team at Intrepid Experience.This full-time permanent position will operate on a hybrid basis out of our office in Lima, Peru.As a Reservations Coordinator, you will be responsible for managing reservations, coordinating bookings, and providing exceptional customer service.You will...

  • System Leadership Role

    hace 4 días


    Lima, Perú PST A tiempo completo

    We are seeking an experienced System Leadership Role professional to join our team at PST. This critical support role will assist the IT Admin Lead in managing the organization's IT infrastructure, focusing on maintaining stability, scalability, and security.This role will serve as the primary point of contact in the absence of the IT Admin Lead, ensuring...


  • Lima, Perú Oyster HR A tiempo completo

    **✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...


  • Lima Metropolitana, Perú ENGINEERINGUK A tiempo completo

    Job OverviewAt ENGINEERINGUK, we are seeking an experienced professional to fill the role of Regional Customers Leadership. This position requires a strong understanding of Retail Customer Management, System Planning, Channel/Shopper Marketing, and RGM strategies.Main Responsibilities:- Lead the development of integrated short and midterm strategies in...


  • Lima Metropolitana, Perú ENGINEERINGUK A tiempo completo

    Job SummaryThe Regional Customers Leadership role at ENGINEERINGUK involves leading the Coca-Cola System to sustained growth in assigned customers. Key responsibilities include:- Responsible for volume, revenue, and profitability targets of the Coca-Cola System in assigned accounts.- Assure timely communication among marketing, bottlers, and customers to...

  • Customer Service

    hace 3 semanas


    Lima, Perú HumanCentric A tiempo completo

    You Will Be Responsible For_ - Providing high quality, customer-focused service by solving customer problems quickly and efficiently; - Engineer solutions by providing instruction and education to customers, Ordering replacement products, and processing refunds and exchanges; - Triaging and escalating customer needs and requests as needed; - Systematizing...


  • Lima Metropolitana, Perú Inspired Education Group A tiempo completo

    Company OverviewInspired Education Group is a leading global group of premium schools, spanning 6 continents. Our portfolio comprises 118 premium private schools, ensuring over 90,000 students receive a world-class learning experience from Kindergarten to Year 13.With individually developed and anchored schools in 27 countries, we form an international...

  • Customer Service

    hace 2 semanas


    Lima, Perú Remoteco A tiempo completo

    **PLEASE APPLY THROUGH THIS LINK**: We are looking for bilingual (English/Spanish) customer service and compliance specialists to help our global business expansion into Latin America and other countries. These are hourly, independent contractor opportunities in the medical device and business formation industries. Customer service and compliance are the...


  • Lima Metropolitana, Perú AnnexBox A tiempo completo

    Job DescriptionWe are looking for a Senior Quality Customer Satisfaction Specialist to join our AnnexBox team. As a key member of our quality team, you will be responsible for managing customer complaints, analyzing quality data, and driving process improvements to enhance customer satisfaction. Your focus on delivering exceptional customer experiences will...


  • Lima Metropolitana, Perú FAST FINANCE SOLUTIONS A tiempo completo

    Somos Doctor Sol, una empresa del grupo financiero internacional Digital Finance International, uno de los grupos financieros digitales de mayor crecimiento en Europa, con operaciones en 15 países en el mundo.Actualmente estamos buscando a un(a) ASESOR(A) DE CUSTOMER EXPERIENCE / CONTACT CENTER que se sume a nuestro equipo.Sus principales funciones...


  • Lima, Perú Kajae A tiempo completo

    (Please send your CV in English) Do you enjoy building relationships with customers and helping them with answers to their questions, inquiries, and needs? We're looking for a Customer Service Representative who has the chance to communicate with our customers and be the “voice” of the company. - Customer Relations - Retention - Loyalty - Customer...


  • Lima, Perú TheHive A tiempo completo

    **JOB PURPOSE** The primary purpose of the Product Lead is to maximize the value of the product resulting from the work of the Development Team for the benefit of the business and stakeholders. The Product Lead is also responsible for managing the product backlog and all steps from product development to product management and implementation to ensure that...


  • Lima Metropolitana, Perú Teleperformance A tiempo completo

    Required Skills and QualificationsBachelor's degree or equivalent is not required; however, having one may be beneficial.At least three months of customer service experience is necessary.Candidates must have an advanced level of English proficiency.Available to work at our site in Miraflores and willing to work 42 hours a week (Monday-Sunday between 10 A.M...


  • Lima Metropolitana, Perú Schneider Electric Gruppe A tiempo completo

    ¿Estás buscando una nueva oportunidad como CUSTOMER DELIVERY EXPERIENCE & MONITORING COORDINATOR?Las grandes personas hacen de Schneider Electric una gran empresaCreamos tecnologías conectadas que remodelan las industrias, transforman las ciudades y enriquecen las vidas. Ayúdanos a ofrecer soluciones que garanticen que la vida está encendida en todas...

  • Management Position

    hace 2 días


    Lima, Perú Lewis Family Mcdonald'S A tiempo completo

    Join Our Management TeamWe're seeking motivated and experienced professionals to join our management team at Lewis Family McDonald's. As a Supervisor, you'll play a vital role in driving business success and delivering exceptional customer experiences.Your responsibilities will include:Managing daily operations and overseeing staff performanceDeveloping and...


  • Lima, Perú Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...


  • Lima Metropolitana, Perú Applaudo A tiempo completo

    **About Us:**Applaudo Studios is a digital services company dedicated to delivering exceptional service delivery and support to our clients. We value trust, communication, respect, excellence, and teamwork.Job Summary:We are seeking a motivated and experienced Service Delivery Leader to join our team. As a Service Delivery Leader, you will be responsible for...


  • Lima, Perú OCC247 SAC A tiempo completo

    OCC247 is an international company focused on Customer Experience. Teamwork and fun are at the heart of our daily work. We are a global outsourced service company. Offering customer service agents, training, consulting, and technology tools implementation. This time we are looking for a Bilingual Customer Support Specialist - SaaS to join our team! **Key...


  • Lima, Perú Microsoft A tiempo completo

    As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud...

  • Customer Success Engineer

    hace 3 semanas


    Lima, Perú e2open A tiempo completo

    **Position Overview** The Global Support Engineer is a member of e2open's customer support team responsible for providing support to a diverse global customer base. Working directly with customers the Support Engineer is the primary point of contact for a wide variety of customer inquiries related to our products and services. Primary activities include...