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Customer Experience Director

hace 2 semanas

Lima Metropolitana, Perú Nomadic Agency A tiempo completo

We are seeking a Customer Experience Director to lead our relationships with e-commerce clients, strengthen partnerships, and position ourselves as strategic partners in their business.

The ideal candidate will have advanced/bilingual English, both spoken and written (mandatory), experience in managing B2B client relationships (mandatory), and a passion for excellence in customer service. Proactivity, organization, and excellent communication skills are also essential.

As a key member of our team, you will play a crucial role in client retention, satisfaction, and loyalty. You will work closely with our SEO strategists and analysts to ensure that SEO strategies are aligned with client goals and oversee the quality of service delivered.

We offer a unique opportunity to join a digital marketing agency specializing exclusively in SEO, working with over 170 leading brands in Media, eCommerce, and Startups across LatAm, USA, and Europe.

You will be part of a dynamic team that works together to achieve our goals, accelerating mutual success. We focus on what truly matters, adapting to change and leaving behind what no longer serves us. If you're passionate about growth, innovation, and ready for big challenges, we want you on our team.

Key Responsibilities:
  • Lead and develop client relationships
  • Closely monitor client satisfaction with our services
  • Plan and execute strategies focused on client retention
  • Identify and capitalize on upselling and cross-selling opportunities
  • Ensure SEO strategies are aligned with client goals and oversee the quality of service delivered