Senior Support Specialist with Portuguese and

hace 18 horas


Lima, Perú Acronis A tiempo completo

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Senior Support Specialist who is ready to join us in creating a #CyberFit future and protecting the digital world

As the Senior Support Specialist, you will drive when supporting high profile MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of your own expertise and cooperation with Expert Support and RnD. You will deliver complex setup and integration assistance, troubleshoot and resolve complex technical problems for the Company's partners and MSPs involving Acronis and 3rd party integration systems, networking and hardware environments.

**WHAT YOU'LL DO**
- Work on resolving various technical incidents for the customers involving various software, networking and hardware environments.
- Focus on assisting partners with Acronis integration with various RMM/PSA tools, as well as integration systems with other partners.
- Build and maintain strong relationships with the customers and partners
- Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.).
- Maintain deep knowledge of Company operations to support customers' requests effectively.
- Train and mentor junior teammates by sharing your technical expertise and best communication practices
- Develop documentation and Knowledge Base technical articles on the Company products.

**WHAT YOU BRING**
- Fluent English (both verbal and written)
- Fluent Spanish or Brazilian Portuguese
- 2+ years of work experience in an applicable industry and role (preferably in Managed Service Provider business)
- Great communication and customer focus, ability to prioritize time-sensitive issues
- Basic knowledge of Network protocols and troubleshooting techniques (know how to use Wireshark, tcpdump, iperf)
- Awareness of the modern Virtualization technologies (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters)
- Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues.
- Strong internal customer focus with desire to learn all aspects of the business
- High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
- Strong written and verbal communication and interpersonal skills
- Outstanding organizational, problem solving, and multi-tasking skills
- Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities
- Self-motivated, proactive, and able to work with mínimal supervision
- Passion and commitment to succeed by working hard and never giving up

**WHO WE ARE**

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis is truly a global organization with more than 1,900 employees in 33 locations in 18 countries. Its solutions are trusted by more than 5.5 million consumers and 500,000 businesses, including 100% of the Fortune 1000 companies. Acronis products are available through 50,000 partners and service providers in over 150 countries in more than 30 languages. Acronis is in an exciting phase of growth and expansion, recently receiving a $250 million investment from CVC Capital Partners, bringing the total valuation to more than $2.5 billion.#LI-CW1
- PLEASE APPLY WITH ENGLISH VERSION OF YOUR RESUME



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