Lima/perú-analyst Customer Service

hace 5 meses


Lima, Perú MarcoMKT A tiempo completo

Únete al equipo de Marco MKT y juntos co-creemos estrategias y soluciones que marquen la vida de las personas en la industria del Trade Marketing.

**¿Cuáles serán tus funciones?**

1.Cancellations:PO cancellation on HYBRIS, SIT Return and RDO track on NERP

2.Returns: Return SKU verification (extra verification after agent), RSO creation on HYBRIS / Commercial return info for Order Desk approval

3.Both: Approval submission for ready to refund refund cases, Refund follow UP

4.Vouchers: Voucher approval & follow up for specific evouchers

5.FOC: FOC CS first approval and give info and follow up for approval price, SO approval, DO and manual GR

6.VENDOR: Vendor approval and refund coordination with AP thru paycheck

7Credit Note: Cases analysis and validation for Credit Notes + give proper evidence for Order Desk SO approval + Coordinate credit note emission with Log & document center.

8.CRP Report: Update CRP report for 5 main chanells (HAJI, EA, ASC, ECO CE + OSE, RETURN VOUCHER) weekly.

**¿Cuál es el perfil que buscamos?**

1.Estudios técnicos en administración o afines.

2. Experiência mínima de 1 año en operaciones de servicio al cliente.

3.Ingles intermedio o avanzado en expresión verbal, escritura y lectura

4. Excel avanzado

5.Facilidades para trabajo remoto y presencial

6.Disponibilidad para visitas a centro de servicio autorizado en Lima.

7.Disponibilidad para viajes mensuales a nível nacional.

**¿Qué te ofrecemos?**

1. Modalidad Hibrida

2. Linea de Carrera

3. Salario acorde al mercado

4.Buen clima laboral



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