Service Manager
hace 6 meses
**Service Manager - Process Automation**:
ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company's solutions connect engineering expertise and software to optimize the way things are made, moved, powered and operated. As a Service Manager you will be Implement Service strategy and drive Service growth locally at the respective local unit level. Lead the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources.
**This position reports to**:
Local/Hub Division Manager
**Your responsibilities**:
- Ensures a safe work environment and continuous improvement in HSE processes and integrity performance throughout the service organization.
- Shows personal commitment to HSE by conducting sustainability observation tours consistently.
- Ensures that the area of responsibility is properly organized, staffed, skilled and directed.
- Accountable to build an effective, capable, and high-performing organization.
- Drives implementation of service strategy as a member of the management team.
- Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
- Executes service and sales channel strategy within own area of responsibility.
- Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.
- Builds sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.
- Drives, implements, reports and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
**Your background**:
- Bachelor´s Degree in Electronical, Electrical, Industrial or related careers (Master´s Degree or MBA is desirable),
- Fifteen years of experience working in similar positions.
- Seven years of experience in Leadership (must).
- Experience in selling services or intangibles.
- knowledge in Sales Force and SAP.
- Excellent knowledge in Microsoft Office.
- Training in Maintenance is desirable.
- Advanced English level.
- Collaborative, self-directed, excellent communication skills and a great ability to work as a team.
- Availability to travel (25%).
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