Customer Success Manager

hace 2 meses

Lima Metropolitana, Perú Iron Mountain A tiempo completo

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

ABOUT THE OPPORTUNITY

The Customer Success Manager plays a critical role in ensuring customer retention and achieving revenue management goals at Iron Mountain Peru. Acting as the bridge between the regional HUB and local teams, this role is focused on implementing initiatives that positively impact key performance indicators, while enhancing client relationships and operational efficiencies.

KEY RESPONSIBILITIES

1. Support the team in resolving cases and identifying opportunities for improvement.
2. Actively participate in committees to ensure customer-centered decisions.
3. Implement negotiation strategies for revenue initiatives and operational changes.
4. Track and monitor team goals to ensure target achievement.
5. Design and implement strategies for revenue management initiatives.
6. Manage and optimize key performance indicators (KPIs) to drive continuous improvement.
7. Collaborate with regional teams on process optimization and transformation initiatives.
8. Promote Iron Mountain’s product portfolio, recommending new services to clients.
9. Act as the primary point of contact for internal client requests and support.
10. Ensure compliance with health and safety regulations within the team.

YOUR QUALIFICATIONS

1. Bachelor’s degree in Business Administration, Communications, Marketing, or related fields.
2. Postgraduate studies or specialization in Negotiation, Conflict Management, or Customer Experience.
3. 7-10 years of experience in customer service or client portfolio management.
4. Proficiency in English (intermediate/advanced).
5. Strong knowledge of MS Office; Salesforce and Google Workspace experience is desirable.
6. Strong leadership and communication skills with a customer-centric approach.
7. Analytical mindset with a focus on driving results.
8. Flexibility and adaptability to changes and new challenges.
9. Strong organizational and planning skills.
10. Ability to work under pressure while maintaining a high level of responsibility and integrity.

Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce.

Employee Resource Groups

Do you want to get involved and make a difference? By joining Iron Mountain, you can also be part of our Employee Resource Groups.

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