Customer Success Manager

hace 1 día

Lima, Perú Playtech A tiempo completo

**Company Description**
Playtech Lima is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market Playtech offers cutting-edge, value added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. Playtech Lima represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.
- Build and strengthen client relationships to achieve long-term partnerships.
- To organize and plan daily work connected to managing customer relations.
- To execute customer relation policies and procedures.
- To implement the company's strategy of customer relation management to improve service quality.
- Identify upsell, cross-sell, and growth opportunities.
- To perform the licensees’ live offering analysis and offer possible ways to improve it.
- To develop and maintain sustainable relations with existing and new customers.
- To lead and coordinate regular meetings with customers.
- To serve as main point of contact in all matters related to client.
- To provide consultation and help to customers that use services of the company.
- To oversee communication with customers that are connected to special cases in the facility, customer’ complaint and different non-standard cases.
- To plan, supervise and coordinate progress of current projects.
- To develop a thorough understanding of company’s products and service offerings to better upsell and cross-sell to clients.
- To work with internal teams and partners to develop strategic plans and ensure KPIs are being met.
- To ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- To clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- To inform customers about newest releases, updates news related to company’s product and services.
- To analyse information connected to the customer and collect data to identify customer relations enhancement opportunities.
- To handle inquiries and requests from customers and address their need.
- To present proposals to improve customer service, as well as promote and realize the implementation of proposals.
- To generate progress reports for clients and managers within the organization.
- To carry out any additional duties within the competence of held position as instructed by the management.

**Qualifications**
- At least 3 years of experience in the position.
- Excellent communication, influencing and listening skills.
- Fluent English to communicate in writing and voice with customers around the world.
- Fluent Portuguese.
- Ability to deliver client-focused solutions to customer needs
- Ability to communicate and influence key stakeholders at all levels of an organization.

  • Urgente! Customer Success Account Management Manager

    hace 6 días

    Lima Metropolitana, Perú CL Selection A tiempo completo

    Customer Success Account Management Manager: Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business...

  • Sr Customer Success Manager

    hace 7 meses

    Lima, Perú Dynatrace A tiempo completo

    **Company Description** As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You...

  • Customer Success Manager

    hace 7 días

    Lima, Perú Levee A tiempo completo

    **About Levee** We are on a mission to transform the way companies hire and manage their people. We are backed by the leading workforce, AI and impact investors globally including 8VC, Trust Ventures, Acumen, Andreessen Horowitz' Latam-anchored Fund, Latitud. Our AI-driven software reduces bias in hiring practices, leading to increased...

  • Customer Success Manager, Mining

    hace 6 días

    Lima, Perú Seequent A tiempo completo

    **The Company** A better understanding of the Earth creates a better world for all. Seequent brings together industry-leading earth modelling, geo-data management, and team collaboration software. Because when everyone can see the full picture, they can make better decisions that benefit people and the planet. Every day, our customers in over 100...

  • Customer Success Manager

    hace 2 semanas

    Lima, Perú SITA Switzerland Sarl A tiempo completo

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - As Customer Success Manager your primary objective will be to help SITA customers be successful through the usage of our solutions, and to ensure SITA is seen as a valued business partner. You will be accountable for...

  • SITA | Customer Success Manager

    hace 5 días

    lima, Perú SITA A tiempo completo

    WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own...

  • Customer Success Account Mgmt

    hace 1 semana

    Lima, Perú Microsoft A tiempo completo

    As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud...

  • Customer Success Manager

    hace 2 días

    Lima, Perú VTEX A tiempo completo

    **About the team**: The Customer Experience team is the primary interface between VTEX and the customer. It_ _uses every real-time communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise. The team's knowledge has to be one step ahead of the user's. The team's focus is not just on advising the client on...

  • Customer Success Executive, Startup América Latina

    hace 7 meses

    Lima, Perú AIRA A tiempo completo

    **Descripción empresa**: **Funciones del cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...

  • Customer Success Executive, Startup América Latina

    hace 7 meses

    Lima, Perú AIRA A tiempo completo

    **Descripción empresa**: **Funciones del cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...

  • Customer Success Manager

    hace 7 meses

    Lima, Perú Silabuz A tiempo completo

    **Funciones del cargo**: El Customer Success Manager es el responsable de garantizar que los clientes alcancen sus objetivos utilizando el software, brindando una experiência excepcional a través de la orientación, apoyo y construcción de relaciones sólidas. **Funciones y Responsabilidades**: - **Actuar como Representante de la Empresa**:Representar...

  • Customer Success Executive, Startup América Latina

    hace 1 semana

    Lima, Perú AIRA A tiempo completo

    **Descripción de la Empresa**: **Descripción Funciones del Cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los...

  • Customer Success Executive, Startup América Latina

    hace 2 días

    Lima, Perú AIRA A tiempo completo

    **Descripción empresa**: **Funciones del cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...

  • Customer Success Associate

    hace 7 meses

    Lima, Perú Voice123 A tiempo completo

    Customer Success Associate - Full time remote We're crafting the future of the voice-over industry and were currently looking for a full-time Customer Success Associate who'll help look after Voice123's global user base of voice actors and clients! So, are you comfortable working in a highly-efficient and fast-paced technology environment? Then this is a...

  • [Urgente] Customer Success Officer

    hace 2 meses

    Lima Metropolitana, Perú Llamabara A tiempo completo

    As a Customer Success Officer, you will be the primary point of contact for our clients across Latin America, ensuring they derive maximum value from our products and services. You will play a vital role in fostering strong relationships, understanding customer needs, and driving client satisfaction. 1. Build and maintain strong, long-lasting relationships...

  • Customer Success and Support Specialist

    hace 2 meses

    Lima, Perú EnerGym A tiempo completo

    **Salary**: $1,000 per month **Hours**: 8 hours per day **Work Arrangement**: Hybrid model with **3 days remote** and **2 days in-office** **Payment**:Payment will be made via **PayPal** **About Us** We specialize in providing comprehensive software solutions for fitness centers and gyms. Our platform enables gym owners to streamline their operations,...

  • Auxiliar Ti

    hace 7 meses

    Lima, Perú ID Business Intelligence A tiempo completo

    Somos una StartUp que brinda herramientas y servicios que hagan el **día a día de los negocios más sencillo,** para que ellos puedan dedicarse a desarrollar el **propósito por el cuál fundaron su empresa.** Si estás en busca de un **nuevo reto**, nosotros estamos sumando personas como tú, **talentosas, apasionadas y comprometidas**, que quieran...

  • Customer Success Associate

    hace 2 semanas

    Lima, Perú NewHomesMate A tiempo completo

    Let’s cut to the chase. We are not a traditional real estate brokerage, and that will never be our goal. We do not hire based solely on production but rather focus on the alignment of company values. Our employees are more than a number to us and we all work towards the common goal of putting the home buyer first. If this sounds like something you have...

  • Customer Success Strategist

    hace 7 días

    Lima, Perú SITA A tiempo completo

    Job Opportunity$120,000 - $150,000 per yearAbout SITASITA is the world's leading provider of IT solutions for the air transport industry. Our innovative technologies help airlines and airports deliver seamless passenger experiences.As a Customer Success Strategist at SITA, you will play a critical role in driving customer satisfaction and loyalty through...

  • Customer Success Specialist

    hace 7 días

    Lima, Perú Nutrishake Andino A tiempo completo

    En NutriCo, startup peruana de Foodtech, estamos buscando un Customer Success Specialist que se una a nuestro equipo y quiera Re-Evolucionar con nosotros la industria de alimentos. **Requisitos**: - Estudios técnicos/universitarios concluidos o en lo últimos ciclos de adminitración, comunicación o afines. - Deseable experiência de 3 meses en algún...