[Inicio Inmediato] Customer Experience Agent
hace 2 meses
Acerca de Paysafe
Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) es una plataforma de pagos líder con una amplia trayectoria de servicio a comerciantes y consumidores en los sectores del entretenimiento global. Su objetivo principal es permitir que las empresas y los consumidores se conecten y realicen transacciones sin problemas a través de capacidades líderes en la industria en procesamiento de pagos, billetera digital y soluciones de efectivo en línea. Con más de 20 años de experiencia en pagos en línea, un volumen transaccional anualizado de $140 mil millones en 2023 y aproximadamente 3200 empleados ubicados en más de 12 países, Paysafe conecta a empresas y consumidores a través de 260 tipos de pago en más de 40 monedas en todo el mundo. Más información está disponible en www.paysafe.com.
Para acelerar nuestro crecimiento, nos encontramos en la búsqueda de Customer Experience Agent.
Posición para trabajar híbrido en Lima, Perú.
RESPONSABILIDADES Y FUNCIONES DEL CARGO OFRECIDO:
- Gestión de Incidentes, requerimientos y consultas de clientes.
- Proveer información eficiente, coherente y válida.
- Registro y tipificación de casos a través de Software especializado.
- Seguimiento de los tickets de atención hasta su resolución.
- Escalamiento a otras áreas de soporte cuando es necesario.
- Atención constante de clientes mediante los canales de comunicación.
- Monitoreo constante y eficiente de herramientas de control de pagos, transacciones.
- Análisis de problemas recurrentes y sugerencia de mejoras.
- Manejo de reclamos.
REQUISITOS
- Interés por aprender acerca de medios de pago electrónico.
- Disponibilidad para trabajar en horarios rotativos, 6 días a la semana (INDISPENSABLE).
- Disponibilidad para trabajo híbrido.
- Portugués fluido (INDISPENSABLE).
- FORMACIÓN: Gestión de Servicios Tecnológicos, Administración, Negocios.
- GRADO ACADEMICO: últimos ciclos o recién egresado (Universitario o técnico) (INDISPENSABLE).
- EXPERIENCIA: Servicios de Pago, Comercio Electrónico o Atención al Cliente (DESEABLE).
Nuestra cultura valora la humildad, un alto nivel de confianza y autonomía, el deseo de excelencia y cumplimiento de compromisos, una fuerte cohesión del equipo, un sentido de urgencia, un deseo de aprender, superar los límites de manera pragmática y lograr objetivos que tengan un impacto comercial directo.
Igualdad de Oportunidades en el Empleo
Brindamos igualdad de oportunidades de empleo a todos los empleados y solicitantes de empleo, y prohibimos la discriminación de cualquier tipo con respecto a origen étnico, religión, edad, sexo, origen nacional, estado de discapacidad, orientación sexual, identidad o expresión de género o cualquier otra característica protegida. Esta política se aplica a todos los términos y condiciones de contratación y empleo. Si necesita algún ajuste razonable, háganoslo saber. Estaremos encantados de ayudarle y esperamos tener noticias suyas.
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