Administrativo Analista de Customer Experience

hace 2 semanas


Lima, Perú Better Commerce A tiempo completo
En Better Commerce nos dedicamos a la creación y desarrollo de marcas que nos inspiran a ser mejores. Contamos con marcas como Ultimate Fitness, Aqua Force, First Care, Camillas Chile, Kanggu, entre otras. Operamos en Chile, Perú, y Colombia y estamos buscando a un/una asistente ejecutiva/o gerencial.

Tus principales funciones serán:

  • Recibir, registrar y validad información de requerimientos de clientes
  • Soporte a cliente en plataformas
  • Mejorar la experiência del cliente en todo el proceso de compra.
  • Mejorar tiempos de respuesta y calidad en el servicio.
  • Analizar datos de experiência cliente para realizar informe a jefatura.

Requisitos:

  • Experiência en atención al cliente. (excluyente)
  • Experiência en trabajo administrativo.
  • Conocimiento en Excel (intermedio) (excluyente)
  • Conocimiento en Zendesk (no excluyente)

Horario:
Dentro un rango entre 8:30 y 20:30 hrs. (48 h Semanales)

Modalidad: 6x1

Beneficios:

  • Teletrabajo.
  • Días administrativos (2 Días libres al año/ 1 por semestre).
  • Bonos por desempeño.
  • Buen ambiente laboral.
  • Flexibilidad.
  • Día de cumpleaños medio día libre.
El trabajo es con RECIBOS DE HONORARIO.

Tipo de puesto:
Tiempo completo

Sueldo:
Hasta S/.1,300.00 al mes

Pregunta(s) de postulación:

¿Tiene disponibilidad para trabajar con RECIBOS DE HONORARIOS?

¿Cuenta con una computadora y acceso a internet estable?

¿Cuáles son sus pretensiones de renta?
(en dólares)

  • El pago se realiza en Dólares

¿tiene algún inconveniente?

¿Cuántos años de experiência tienes de atención al cliente?

¿Cuál es tu nível de Excel?

¿Has trabajado con Zendesk?

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